Privacy Policy

1. Information We Collect

Downtown Publishers collects information you provide directly to us, including when you fill out a contact form, request a strategy call, or engage our services. This may include:

• ✓Full name and contact details (email address, phone number)
• ✓Business name, industry, and goals
• ✓Billing and payment information (processed securely via third-party providers)
• ✓Any communications you send to us
• ✓Information collected automatically when you visit our website (IP address, browser type, pages viewed)

2. How We Use Your Information

We use the information we collect to:

• ✓Deliver and manage the services you have engaged us for
• ✓Communicate with you about your project, strategy, and progress
• ✓Process payments and maintain accurate billing records
• ✓Send you updates, case studies, or promotional materials (with your consent)
• ✓Improve our website, services, and internal operations
• ✓Comply with legal obligations and enforce our agreements

3. Sharing of Information

Downtown Publishers does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• →With trusted service providers who assist us in operating our business (payment processors, analytics tools, CRM platforms) — bound by confidentiality agreements
• →With editorial partners and publication contacts strictly as required to fulfil your placement services
• →If required by law, court order, or government authority
• →In connection with a merger, acquisition, or sale of all or a portion of our business

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing services, maintaining business records, and complying with legal obligations. Client project data is typically retained for a minimum of 5 years following completion of services. You may request deletion of your personal data at any time, subject to our legal retention obligations.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. These include:

• →Essential cookies required for the website to function properly
• →Analytics cookies that help us understand how visitors interact with our site (e.g. Google Analytics)
• →Preference cookies that remember your settings and improve your experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at david.miller@downtownpublishers.org.

7. Security

Downtown Publishers takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security reviews. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

Downtown Publishers reserves the right to update this Privacy Policy at any time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.